Data and Shipping Policy

At ENYA, we are committed to delivering your skincare essentials safely and securely—while protecting your personal data every step of the way.

📦 Shipping Policy

We process and ship orders within 1–2 business days after payment confirmation. All parcels are handled with care and dispatched via trusted logistics partners such as J&T Express, LBC, or Ninja Van, depending on your location. Once shipped, delivery typically takes:

• 1–3 business days for Metro Manila

• 3–5 business days for Luzon provinces

• 5–7 business days for Visayas and Mindanao

We offer nationwide shipping across the Philippines. Delivery tracking numbers will be sent via SMS or email once your parcel is dispatched. While we do our best to ensure on-time delivery, delays caused by weather, peak season, or courier operations are beyond our control.

If your order is marked as "delivered" but you did not receive it, please notify us within 48 hours so we can coordinate with the courier for assistance.

🔒 Data Privacy and Protection

ENYA respects your right to privacy and is fully compliant with the Data Privacy Act of 2012 (Republic Act 10173). Any personal information you share during checkout—including your name, contact details, delivery address, and payment information—is used solely for order processing, shipping, and customer support.

We do not sell, share, or disclose your data to unauthorized third parties. All data is encrypted and securely stored in our Shopify backend and partner platforms, accessible only to authorized personnel.

By placing an order, you consent to the collection and use of your data strictly for fulfilling your transaction and providing after-sales service. You may request to review, correct, or delete your personal information by contacting us at enyaphilippines@gmail.com.

We take your trust seriously—and we’re here to deliver both clear skin and peace of mind.