Customer Data Privacy

At ENYA, your trust is our priority. We are committed to protecting your personal information and handling it with care, transparency, and respect. This Customer Data Privacy Policy outlines how we collect, use, store, and safeguard your personal data in compliance with the Data Privacy Act of 2012 of the Philippines.

When you place an order or interact with our services, we collect basic personal information such as your full name, mobile number, email address, shipping address, and order history. If you connect with us via social media platforms like Facebook or Instagram, we may also collect your public profile information necessary to respond to your inquiries.

We use this information solely to fulfill your orders, process payments, send you order updates and delivery notifications, provide customer support, and—only with your permission—offer exclusive promotions and product updates. Your data helps us improve your overall shopping experience.

Rest assured, we do not sell or rent your personal data to any third party. However, we may share your information with trusted service providers, such as local couriers (e.g., J&T Express, LBC) for delivery, payment processors (e.g., GCash, PayMaya, COD providers), and third-party platforms for advertising or analytics (e.g., Meta, Shopify). These partners are contractually required to keep your information secure and confidential.

We implement industry-standard security practices, including encrypted systems and secure payment gateways, to ensure your data is protected. Access to your information is restricted to authorized personnel only.

As a customer, you have the right to access, update, or request correction of your personal data. You may also withdraw your consent to marketing communications or request that we delete your information from our records. If you wish to make any such requests, you may contact us at hello@enya.ph.

By using our website or services, you consent to the collection and use of your information as described in this Privacy Policy. We may revise this policy from time to time, and any updates will be published on this page with a revised effective date.

If you have questions or concerns about how we handle your information, you may reach out to us through enyaphilippines@gmail.com. This policy is managed by Enya Direct Sales Corporation, the official distributor of ENYA, with business operations based in the Philippines.

Your privacy is important to us—and we’ll always treat it with the same care and respect we put into every bottle of ENYA.